Refund policy

At VERAGIFTICA, we are committed to ensuring your satisfaction with our products. Please read our Return and Refund Policy carefully to understand your rights and responsibilities regarding your purchases.

1. Returns:

We accept returns for items that are defective, damaged, or if you have received the wrong product. To be eligible for a return, please notify us within same day of receiving your order. To initiate the return process, please contact our customer service team at info@northdtf.com. Please include your order number, a description of the issue, and clear photos of the item(s) in question.

2. Refunds:

Upon approval of your return, we will process a refund to your original payment method. Refunds may take a few business days to reflect in your account, depending on your bank or card issuer.

3. Non-Returnable Items:

Certain items are non-returnable, including personalized or customized prints unless they are defective or damaged upon receipt.

4. Shipping Costs:

Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to our error (e.g., sending the wrong item).

5. Refund Eligibility:

To be eligible for a refund, the returned item must be in its original condition, unused, and in the same packaging as received. Any items that show signs of use or damage may be ineligible for a refund.

6. Cancellations:

Orders may be canceled within 24 hours of purchase. After this period, cancellations are subject to a restocking fee, especially if production has already commenced.

7. How to Return an Item:

To return an item, please contact us with your order details and the reason for the return. Our customer service team will provide you with instructions on where to send the item.

8. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or issue a refund as appropriate.

9. Contact Information:

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

• Email: 
• Phone: 

Note: This policy is subject to change without notice. It is advisable to review our policies periodically for any updates.

Thank you for choosing VERAGIFTICA. We appreciate your trust in our services and are here to assist you with any concerns or inquiries